Store Manager - Hamburg

Polène is a French brand, created in 2016, by three siblings committed to develop a leather goods collection with a singular, iconic aesthetic, resulting from a selection of high-quality raw materials combined with prestigious craftsmanship.

Maison Polène opens the doors of its first flagship store in Hamburg, located on Neuer Wall. When it opens, the boutique will employ around twenty people to offer an exclusive customer experience to local and international customers in its immersive, authentic universe.

As a Store Manager, you are responsible for managing and developing sales and teams, ensuring the smooth running of the store and its commercial performance. You will report directly to the International Retail Project Manager. In that case, your main missions will be:

1/ Commercial development

• Being responsible of the store profitability by proactively monitoring sales and defining appropriate action plans to boost sales

• Representing the excellence of Polène and its products in the new Hamburg Flagship.

• Analyse the store performance by categories and analyse the individuals’ performances of the team.

• Elaborate a sale strategy to develop local and international customer loyalty: offer and guarantee an excellent customer experience.

• Identify the market opportunities to attract new clients.

2/ Management of the store

• Communicate and collaborate with the head offices teams on operational and strategy subjects of the store in order to build and maintain the operational excellence.

• Communicate and control the storage activities in store with the stockist team.

• Review and maximize the in-store customer care processes, including repairs, warranties, returns and exchanges, to maximize efficiency and customer satisfaction

3/ Management of the team

• Develop a composed team of departments managers, salesman, stockists and in store visual merchandiser (15 peoples).

• Create a collaborative, positive and harmonious work environment which represents Polène’s DNA.

• Identify the formations needs of the team and work in collaboration with the retail excellence and training manager.

• Optimize the management of staff and schedules to cover all missions essential to sales activity

• Recruit and integrate, with your managers, the new talents of your team.

• Motivate the team through a daily inspiring, challenging and playful briefing

• Be an exemplary and enthusiastic leader

• You have at least 6 years’ significant experience in team management, managing a premium/luxury boutique.

• You have excellent leadership and team management skills, with the ability to motivate, unite and inspire your colleagues

• You have strong business development, performance management and organizational skills

• You have the ability to work independently and make strategic decisions

• You are passionate about leather goods and craftsmanship

• You listen to your teams and create a caring atmosphere.

• You have a good knowledge of the office pack (Word and Excel).

• You are fluent in English. French is a plus.