Job description
MAISON POLENE
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.
In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.
The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.
AS PART OF OUR FLAGSHIP TEAM
Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our flagship store in SoHo, located at 487 Broadway, requires experienced individuals capable of delivering remarkable experiences to our demanding customers.
Your responsibilities will include :
- Creating the Polène Experience
- Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
- Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
- Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
- Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.
- Cash Management & Additional Tasks
- Handle opening and closing of registers and process transactions.
- Develop CRM client follow-up and participate in daily boutique reporting.
- Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
- Boutique Opening and Closing
- Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.
- Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.
Job requirements
OUR EXPECTATIONS
- At least 3 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors.
- Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
- Easy integration into a team, demonstrating a collaborative and supportive spirit.
- A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
- A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
- Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
- Fluency in English is required; knowledge of other languages is a plus.
- Available to work 40 hours per week, including weekends.
Compensation
The remuneration package consists of a basic hourly wage of between $23 and $26. In addition, you'll be entitled to a bonus.
If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène!
Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.
or
- New York, United States
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