Job description
Polène, a French leather goods brand, was founded in 2016 and stands out for its exceptional handcrafted production. The brand creates timeless products with organic designs directly inspired by nature.
Against the backdrop of strong growth and international expansion, we are restructuring our activities in 2025 and surrounding ourselves with the best talents to develop solid expertise at all levels of our organization. Our resolute artistic positioning strengthens the development of our handbag and jewelry collections—supported by 800 artisans in our workshops in Ubrique, Spain.
When Polène arrives in Denmark with the opening of our very first store, we are writing a new chapter in our history. Join this unique adventure, embody our company's values, and promote our French expertise in the heart of Europe.
YOUR RESPONSIBILITIES
Creator of the Polène Experience
Guide and assist customers throughout their shopping journey, offering high-quality service from their arrival until the store's closing.
Ensure a flawless personal shopping experience by addressing customer needs and demonstrating exemplary conduct that reflects Polène's image.
Promote upselling and support related services.
Educate customers about our offerings during and after their purchase.
2. Cash Management and Other Responsibilities
Open and close the cash register, handle payments, and assist customers with any duty-free procedures.
Enhance CRM customer care and contribute to the store's daily reporting.
Ensure smooth operations in the sales area: merchandising, maintaining store quality, assisting stock staff with restocking, and conducting various inventories (fiscal or periodic).
3. Store Opening and Closing Procedures
Prepare the sales area before opening: turn on lights, equipment, and music; check merchandising; stock the register with shopping bags, etc.
Close the sales area after closing: initiate telecollect, close the register, send reports, turn off lights and transaction equipment, rearrange merchandising according to stock levels, clean equipment, and turn off music.
Job requirements
Our Expectations
At least 2 years of experience in a similar role, ideally within the luxury and/or leather goods industry, with exposure to a discerning and international clientele.
A strong appreciation for our products, know-how, and craftsmanship in leather goods manufacturing, with the ability to passionately convey this to our customers.
Seamless integration into a team, possessing a genuine spirit of collaboration and mutual support.
Naturally outgoing with excellent interpersonal skills, enabling you to establish memorable connections with our demanding clientele.
Exceptional service orientation, precision, proactivity, and attention to detail.
High level of independence and adaptability, coupled with unwavering energy to manage the substantial customer flow in our stores.
or
- New York, Denmark
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