Store Manager Assistant - New York City

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.

AS PART OF OUR FLAGSHIP TEAM

Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our flagship store in SoHo requires experienced individuals capable of delivering remarkable experiences to our demanding customers.

As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance.

Your responsibilities will include :

1/ Business development

• Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.

• Help represent the excellence of Polène and its products in our Flasghip.

• Provide and ensure an excellent customer experience.

• Participate in identifying market opportunities to attract new customers.

• Be proactive and exemplary in implementing a premium CRM.

2/ Store Management

• Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence.

• Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer. 

• Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.

3/ Team Management

• Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène.

• Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.

• Optimize staff management and scheduling to cover all essential tasks related to business activity.

• Participate in recruiting, onboarding, and training new employees.

• Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.

OUR EXPECTATIONS

• You have significant experience of at least 5 years in a luxury brand and a minimum of two years in a managerial position within a luxury store.

• You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members.

• You have strong skills in business development, performance management, and organization.

• You are fluent in English (knowledge of another language is a plus).

• You are proficient in Microsoft Office.

Pay: $55,000.00 -$65,000.00 per year

If you're passionate about luxury leather goods, coaching teams and driving performance, we invite you to apply and join the dynamic Polène team!

Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.