Store Manager Assistant - Copenhagen

Polène is a French brand, created in 2016, by three siblings committed to develop a leather goods collection with a singular, iconic aesthetic, resulting from a selection of high-quality raw materials combined with prestigious craftsmanship.

Maison Polène opens the doors of its first flagship store in Copenhagen, located on Højbro Plads. When it opens, the boutique will employ around twenty people to offer an exclusive customer experience to local and international customers in its immersive, authentic universe.

As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance.

You will report directly to the Store Manager. In that case, your main missions will be:

1/ Business development

• Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.

• Help represent the excellence of Polène and its products in our first Copenhagen boutique.

• Provide and ensure an excellent customer experience.

• Participate in identifying market opportunities to attract new customers.

• Be proactive and exemplary in implementing a premium CRM.

2/ Management of the store

• Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence.

• Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer. 

• Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.

3/ Management of the team

• Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène.

• Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.

• Optimize staff management and scheduling to cover all essential tasks related to business activity.

• Participate in recruiting, onboarding, and training new employees.

• Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.

• You have significant experience of at least 5 years in a luxury brand and a minimum of one year in a managerial position within a luxury store.

• You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members.

• You have strong skills in business development, performance management, and organization.

• You are fluent in English (knowledge of another language is a plus).

• You are proficient in Microsoft Office.

Polène is committed to promoting diversity and inclusion within its teams.