Floor Manager - Copenhagen

Polène, a French leather goods brand, was founded in 2016 and stands out for its exceptional handcrafted production. The brand creates timeless products with organic designs directly inspired by nature.

Against the backdrop of strong growth and international expansion, we are restructuring our activities in 2025 and surrounding ourselves with the best talents to develop solid expertise at all levels of our organization. Our resolute artistic positioning strengthens the development of our handbag and jewelry collections—supported by 800 artisans in our workshops in Ubrique, Spain.

When Polène arrives in Denmark with the opening of our very first store, we are writing a new chapter in our history. Join this unique adventure, embody our company's values, and promote our French expertise in the heart of Europe.

YOUR RESPONSIBILITIES

1. Sales Team Leadership

• Ensure your team aligns with Polène's strategy, particularly in delivering an outstanding customer experience, through exemplary coaching and close follow-up.

• Motivate the team to foster collaboration and a strong sense of belonging: provide quantitative and qualitative support from the employee's first day, including follow-up on training and skill development.

• Define, gather, and motivate individual development initiatives and ensure the team achieves its sales goals.

• Identify the team's successes and areas for improvement and implement relevant action plans.

• Prepare the department's schedule (absences, rosters, overtime...), optimize the sales team's presence as needed, and ensure staffing follows the plan.

2. Operations and Sales Management

• Monitor key indicators (sales, conversion rate, bestsellers) and take corrective actions when necessary.

• Lead daily morning briefings to develop the team and ensure a high service level. Gather and share important information from the store to promote sales development.

• Offer customers exceptional service and ensure Polène's customer journey is followed (customer approach, development, loyalty).

• Be responsible for opening/closing the store, oversee the store's merchandising, and ensure all procedures, safety regulations, internal requirements, and legislation are complied with.

3. Being an Ambassador for the Polène Brand

• Regularly provide qualitative and quantitative feedback on customer flow and customer types to optimize store layout and zoning—while ensuring high quality in reception and advice.

• Handle all forms of conflicts to ensure excellent customer service and protect the brand's image. Also responsible for processing and following up on complaints and service inquiries in accordance with company procedures.

OUR EXPECTATIONS

• You have at least 4 years of experience with a demanding, international clientele in a similar role, preferably within luxury and/or leather goods.

• You have a strong passion for our products, craftsmanship, and leather art, which you can convey with enthusiasm to delight customers.

• You work well in teams and have a strong team spirit and helpfulness.

• You are naturally friendly, with good communication skills, leaving a lasting impression on our demanding customers. You are service-oriented, precise, proactive, and detail-oriented.

• You are independent, highly adaptable, and possess unwavering energy, enabling you to handle store busyness and provide the right recommendations to your team.

Polène is committed to promoting diversity and inclusion within its teams.