Assistant Store Manager - London Flagship

POLENE

Established in 2016 by three siblings, Polène crafts a collection of leathergoods that blends minimalism and creative exploration to offer unique shapes and signatures achieved through excellent craftsmanship.

The leather, sourced exclusively from certified Italian and Spanish tanneries, is sculpted to create organic forms, folds, drapery effects, or weavings.

The manufacturing process is entrusted to our artisans in Ubrique, a city in Spain specializing in high-end leathergoods, which hosts all of Polène's production trades.

Since 2023, Polène has been expanding into a new realm of expression: jewelry. Thematic collections explore nature, from the undulations of the wind to the textures of rocks sculpted into the material.

Our documentary: “HORS CHAMP”

THE POLENE ENVIRONMENT

As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance. You will report directly to the Store Manager.

In this context, your main missions will be the following :

1/ Business Development 

• Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.

• Help represent the excellence of Polène and its products in our first London boutique.

• Provide and ensure an excellent customer experience.

• Participate in identifying market opportunities to attract new customers.

• Be proactive and exemplary in implementing a premium CRM.

2/ Store Management 

• Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence.

• Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer. 

• Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction. 

3/ Team Management 

• Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène.

• Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.

• Optimize staff management and scheduling to cover all essential tasks related to business activity.

• Participate in recruiting, onboarding, and training new employees.

• Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.

KEYS TO SUCCESS

- You have significant experience of at least 5 years in a luxury brand and a minimum of one year in a managerial position within a luxury store.
- You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members.

- You have strong skills in business development, performance management, and organization.
- You are fluent in English (knowledge of another language is a plus).
- You are proficient in Microsoft Office.

Polène is committed to promoting diversity and inclusion within its teams.