Customer Care Representative

MAISON POLENE

Established in 2016 by three siblings, the French maison Polène crafts a collection of leathergoods that blends minimalism and creative exploration to offer unique shapes and signatures achieved through excellent craftsmanship.

The leather, sourced exclusively from certified Italian and Spanish tanneries, is sculpted to create organic forms, folds, drapery effects, or weavings.

The manufacturing process is entrusted to our artisans in Ubrique, a city in Spain specializing in high-end leathergoods, which hosts all of Polène's production trades.

Since 2023, Polène has been expanding into a new realm of expression: jewelry. Thematic collections explore nature, from the undulations of the wind to the textures of rocks sculpted into the material.

Our documentary “HORS CHAMP”

THE POLENE ENVIRONMENT

Within the Customer Care department and under the direct responsibility of the E-commerce Operations Manager, your duties as a Customer Care Representative will be as follows:

• Support, advise and guide clients throughout their purchasing journey. 
• Contribute daily to establishing a bond of trust with our customers. 
• Manage online orders, their modifications, their shipments as well as their follow-ups.
• Provide advice and precise answers to customer requests through different brand channels (e-mail, phone, Chat). 
• Effectively resolve customer complaints, in direct contact with our carriers, our dispatch team and our workshop. 

KEYS TO SUCCESS

Naturally empathetic, you are committed to responding to the various demands of demanding customers.

• You have a good understanding of luxury clients needs. 
• You have a great command of English or Spanish (written and oral). 
• You have excellent writing skills in English or Spanish. 
• You are motivated, reliable and rigorous.
• The practice of another language is a plus.

WHAT THE MAISON OFFERS YOU

• A corporate culture that celebrates craftsmanship, expertise, and passion
• Offices located in the heart of the 9th arrondissement of Paris.
• Integration into new premises starting from October 2024, located rue du Louvre in the 2nd arrondissement. A total of 3500m² entirely dedicated to our employees.
• A ClassPass subscription for sports and well-being. Privileged access to the maison’s exclusive sales.
• Preferential rates for you and your loved ones throughout the year. A 60% coverage by the maison of ALAN health insurance.
• Access to networks of nurseries such as ‘People and Baby’ and ‘Les Petits Chaperons Rouges’.
• A SWILE restaurant voucher card with a face value of 10 euros, 50% covered by the maison.
• Reimbursement of your transportation pass up to 50% or a Sustainable Mobility package of 40 euros per month.
• Acquisition of 8 RTT (Working Time Reduction) and 25 days of annual leave.

Maison Polène is committed to diversity and inclusion within its teams.