Floor Manager - Soho, NYC

MAISON POLENE

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of rapid growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

As Polène continues expanding internationally, we are growing our U.S. retail team and building strong foundations for long-term success. Our Soho boutique attracts a diverse, global, and high-end clientele, and we are looking for a Floor Manager who will help lead daily operations while embodying Polène’s commitment to excellence.

AS PART OF THE STORE TEAM

The Floor Manager is a key leader on the boutique team and works closely with the Store Manager to ensure smooth daily operations, high-level service, and strong team coordination. This role is ideal for someone who thrives in a fast-paced luxury environment, loves developing people, and excels in both client-facing and operational responsibilities.

YOUR MISSIONS

1. Manage a Sales Team

• Ensure alignment within your team on implementing Polène’s strategy, particularly regarding the pursuit of an exceptional customer experience, through exemplary guidance and hands-on coaching.

• Energize the team to promote collaboration and a sense of belonging: provide quantitative and qualitative support from onboarding through training follow-ups and skills development.

• Define, unite around, and motivate the team on priority actions for individual skills growth, while tracking progress toward your commercial objectives.

• Identify team successes and areas for improvement, and implement related action plans.

2. Drive Store Performance

• Monitor key sales indicators (revenue, transaction count, top-selling items) and implement corrective measures when necessary.

• Lead daily morning briefs to develop the team and ensure excellence. Consolidate and escalate field feedback relevant to sales growth.

• Deliver outstanding service to clientele by ensuring adherence to Polène’s experience pillars (recruitment, development, loyalty).

• Oversee opening and closing operations of the store, monitor store merchandising, and ensure compliance with all procedures, security standards, internal requirements, and legal regulations.

3. Be a Brand Ambassador for Maison Polène

• Provide regular qualitative and quantitative feedback on foot traffic and customer profiles to optimally adjust zoning and staffing plans, while ensuring high-quality welcome and advice by the sales teams.

• Handle all types of situations to guarantee excellent customer relations and protect the brand image. Also oversee the processing and follow-up of complaints and after-sales service in compliance with Polène’s policies and processes.

OUR EXPECTATIONS

• You have at least 4 years of experience in a similar role, ideally in the luxury and/or leather goods sector.

• You demonstrate great autonomy and adaptability, with a dynamism that allows you to manage the flow of customers in the store.

• You have a strong sense of our products, craftsmanship, and the art of leather goods, which you can passionately share with our customers.

• You possess a true team spirit and eagerness to support and collaborate with colleagues.

• You are able to deal with urgent situations and find quick solutions: flexibility is essential for us.

BENEFITS & PERKS

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

• Dental & vision insurance with employer contributions.

• 401(k) plan

• Monthly + quarterly performance bonuses.

• Paid Time Off, including vacation and sick time.

• Employee discount on our full range of leather goods and jewelry.

• Commuter benefits, for transit (pre-tax, where applicable).

• Opportunities for growth within our expanding U.S. retail network.

• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

ADDITIONAL INFORMATION

This is a full-time, on-site role located at our Soho boutique. Weekend, holiday, and peak-season availability is required.

If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène!

Polène provides equal employment opportunities to all employees and applicants and is committed to an inclusive and respectful workplace. All employment decisions are made without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic in accordance with applicable laws.