Job description
POLENE
Established in 2016 by three siblings, Polène crafts a collection of leathergoods that blends minimalism and creative exploration to offer unique shapes and signatures achieved through excellent craftsmanship.
The leather, sourced exclusively from certified Italian and Spanish tanneries, is sculpted to create organic forms, folds, drapery effects, or weavings.
The manufacturing process is entrusted to our artisans in Ubrique, a city in Spain specializing in high-end leathergoods, which hosts all of Polène's production trades.
Since 2023, Polène has been expanding into a new realm of expression: jewelry. Thematic collections explore nature, from the undulations of the wind to the textures of rocks sculpted into the material.
Our documentary: “HORS CHAMP”
THE POLENE ENVIRONMENT
Reporting to the Store Manager, you will join Polène to become a brand ambassador and ensure an exceptional customer experience in the boutique.
1. Customer Advice and Relations
Advise and guide customers during their purchases, providing a premium in-store experience. You are attentive to customer needs and able to suggest alternative options.
Deliver high-quality service, demonstrating exemplary behavior and customer interaction in line with Polène’s brand image.
Enhance the customer experience by positioning yourself as a true ambassador of Polène, able to present the brand, its products, its history, and its craftsmanship.
Promote and encourage additional sales.
Build customer loyalty by offering personalized experiences.
Ensure a seamless customer journey.
Be knowledgeable and inform customers about our services.
Stay updated on and communicate Polène’s latest news and collections.
2. Cash Register Management
Handle transactions and follow sales processes.
Develop customer follow-up using CRM tools.
Participate in drafting the daily store report.
3. Store Opening and Closing
Manage the opening and closing of cash registers.
Prepare the boutique before opening (lights, equipment, music, checking merchandising, restocking shopping bags, etc.).
Close the store after hours (perform electronic collection, close registers, send reports, turn off lights and equipment, adjust merchandising based on stock, clean up, turn off music, etc.).
4. Additional Tasks
Maintain the daily upkeep of the store: manage merchandising and ensure the quality of the sales space.
Uphold Polène’s brand image by adhering to the grooming and dress code established by the brand.
Collaborate with stockroom staff to manage inventory and participate in annual or occasional stocktakes.
Communicate with the Retail teams (HQ and store), Customer Relations, and Logistics teams as needed.
Job requirements
KEYS TO SUCCESS
You have experience in a similar role within the fashion and luxury industry. Knowledge of the leather goods sector is a plus.
You possess a strong passion for fashion, craftsmanship, and luxury.
You are fluent in English, knowledge of other languages is an asset.
You demonstrate a commitment to excellence and attention to detail in your work.
You are naturally organized, proactive, and enthusiastic about your responsibilities.
You are dynamic and have natural interpersonal skills.
You are diplomatic and always provide suitable solutions to challenges.
You integrate easily into a team and have a true sense of collaboration and support.
You thrive on challenges and can handle high store traffic with ease.
You are autonomous and adaptable to various situations.
Polène is committed to promoting diversity and inclusion within its teams.
or
- London, United Kingdom
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