Store Manager - Milan

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

Polène is set to open the doors of its first store in Italy in November and the Polène story can be written with you! Join us in store and contribute to this adventure at the heart of our store, where a passionate team works to offer an exceptional customer experience.

AS PART OF OUR STORE TEAM

Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.

As a Store Manager, you are responsible for managing and developing sales and teams, ensuring the smooth running of the store and its commercial performance. You will report directly to the EMEA Retail Manager. In that case, your main missions will be:

1. Commercial development

• Being responsible of the store profitability by proactively monitoring sales and defining appropriate action plans to boost sales

• Representing the excellence of Polène and its products in the new London Flagship.

• Analyse the store performance by categories and analyse the individual performances of the team.

• Elaborate a sale strategy to develop local and international customer loyalty: offer and guarantee an excellent customer experience.

• Identify the market opportunities to attract new clients.

2. Management of the store

• Communicate and collaborate with the headquarters teams on operational and strategy subjects of the store in order to build and maintain the operational excellence.

• Communicate and control the storage activities in store with the stock team.

• Review and maximize the in-store customer care processes, including repairs, warranties, returns and exchanges, to maximize efficiency and customer satisfaction.

3. Management of the team

• Develop a composed team of client adivors, stockists and in-store visual merchandiser (15-20 people).

• Create a collaborative, positive and harmonious work environment which represents Polène’s DNA.

• Identify the training needs of the team and work in collaboration with the retail excellence and training manager.

• Optimize the management of staff and schedules to cover all missions essential to sales activity

• Recruit and integrate, with your managers, the new talents of your team.

• Motivate the team through a daily inspiring, challenging and playful briefing

• Be an exemplary and enthusiastic leader

KEYS TO SUCCESS

• You have at least 6 years' significant experience in team management, managing a premium/luxury boutique.

• You have excellent leadership and team management skills, with the ability to motivate, unite and inspire your colleagues

• You have strong business development, performance management and organizational skills

• You have the ability to work independently and make strategic decisions

• You are passionate about leather goods and craftsmanship

• You listen to your teams and create a caring atmosphere.

• You have a good knowledge of the office pack (Word and Excel)